Job Description

💡 Who We Are

Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. 

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide 

Are you ready to make a difference with us? Let’s do this! 

🚀 About the Role

In this position, you’ll play a critical part in advancing Carbyne’s mission! Are you an expert at architecting complex technical solutions while driving revenue growth? Join our team, where you’ll combine your deep technical expertise with sales acumen to deliver cutting-edge telecommunications solutions to our customers.

🎯 Here’s What You’ll Be Doing

As a Sales Engineer at Carbyne, you will be a pivotal technical leader partnering with Account Executives to drive the adoption of our innovative public safety software solutions. Your expertise will bridge the gap between complex technology and critical customer needs, ensuring our offerings deliver maximum value to emergency services worldwide.

• Strategic Technical Partnership: Collaborate with Account Executives to develop and execute technical sales strategies for Carbyne's public safety software solutions.
• Customer Engagement: Lead technical discovery calls and conduct compelling product demonstrations tailored to specific client requirements.
• Solution Design & Documentation: Create comprehensive technical documentation, including detailed solution proposals and specifications.
• RFP Management: Provide expert technical support for Request for Proposal (RFP) responses, ensuring accurate and compelling solution representation.
• Trusted Advisor: Build and maintain strong technical relationships with key stakeholders, including PSAP directors and emergency operations leaders.
• Cross-Functional Collaboration: Partner closely with Product and Engineering teams to translate nuanced customer needs and feedback into actionable product requirements.
• Implementation Guidance: Provide customers with essential technical guidance during onboarding to ensure successful and seamless solution implementation.
• Industry Expertise: Stay continuously updated on emerging industry trends in emergency response technology and public safety solutions.

Requirements

🔑 What You Bring

To shine in this role, you’ll need:

• 3 years of Sales Engineering experience, with a focus on solution design and technical sales within Telecommunications, Networking, or VoIP platforms.

• Education: Bachelor’s Degree or equivalent professional experience.
• Technical Acumen: Proficient working knowledge of IP Networking, IP Telephony, and enterprise SaaS deployments.
• Cloud Solutions: Proven experience in architecting and positioning robust cloud solutions, with a strong preference for AWS.
• Proven Success: Demonstrated track record of winning complex technical deals through value engineering and clear competitive differentiation.
• Sales Collaboration: Experience collaborating effectively with Sales teams to construct compelling technical proposals and accelerate deal closure.
• Travel: Ability to travel approximately 70% for onsite customer meetings.
• Location: Must reside near a major airport hub.
• Adaptability: Ability to thrive in a fast-paced environment while simultaneously supporting multiple enterprise sales cycles.

Bonus Points

• Discovery Skills: Exceptional ability to uncover deep technical pain points and expertly translate them into tangible solution value, and good understanding of the MEDDPICC framework
• Technical Leadership: Experience leading technical whiteboarding sessions and conducting architectural deep dives with enterprise clients.
• Influence & Navigation: Proven capability to influence technical decision-makers and navigate complex stakeholder environments.

Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!

Benefits

🎁 Why You’ll Love It Here

👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision).
💸 401(k) matching—because your future matters!
🏖️ Unlimited vacation days (yep, really!).
👶 Parental leave—family first!
💪 Health & wellness perks to keep you feeling great. 

☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? 

Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 

🌍 Our Promise

At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.

Let’s make the world safer together! 

(Note: We are unable to sponsor employment visas) 

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